Our values
Our constant growth, both quantitative and qualitative, is the result of the professionalism of our people and the enthusiasm with which we seek the satisfaction of our pet parents every day. All of this is based on our core values:
- A passion for animals and the desire to be ahead of the evolution of pet owners’ needs over time
- Confidence in our mission to increase wellbeing through specialised professionalism that is the foundation of our relationship with the customers
- Innovation in the way of proposing new products and services, developing new purchasing experiences that increase the value and wellbeing of the whole market
- The excellence of the range and service levels thanks to a model of shared and continuously updated skills diffusion.
These values guide the actions of our Pet Specialists, who are always available to advise customers and respond to any pet care and nutritional needs. With the same care we select our suppliers, to always guarantee high quality products, working with the best national and international pet care brands. We continuously develop new innovative products and services, designed to improve the satisfaction of needs and continuously improve the well-being of dogs, cats and other pets.
We are grateful for the trust that our people and all the Pet Parents who choose Arcaplanet every day place in us. This trust fuels our commitment to generate a positive effect on the communities and territories where we are present. This is why, through our way of doing business and our numerous special projects and initiatives, we are committed to promoting animal welfare and a correct people-animal relationship. We want to help create the harmony necessary to achieve and maintain an ecosystem balance that is as broad as possible.
