Professional Development

We follow our people every day in their professional development through customised growth programmes, based on the individual’s ambitions and career path, and based on three fundamental pillars:

• Career journey: we design a career path centred on clear, attainable goals and customised bonuses that enable people to develop new skills.
• Academy: we have always organised training courses to increase the soft and hard knowledge of our employees.
• Communication: we give all our people a voice, encouraging each of them to propose new ideas and projects. To support this, we have created an internal community system to exchange ideas, opinions, and experiences.

We have precise tools to accelerate career paths:

• Retail programme: we train our employees on all products, their features and customer service through our e-learning platform.
• Managerial training: we organise courses dedicated to the development of skills needed for coordination roles.
• Talent development courses: we offer programmes dedicated to the development of skills and competences, to evolve the careers of our people, both in the retail and corporate world.
• Customised training: we support our employees through on-the-job training and specific courses to enhance their knowledge and skills, also with a view to cross-functional careers.
• Mentoring/coaching: we build paths to help and support our people regarding their career choices.
• Days in store: we continue to organise and implement days in store to foster business development.
• Shadowing/cross functionalities: we organise moments of exchange and comparison between colleagues from different business units to improve communication and organisational awareness.

Teamwork is very important to us, which is why our Pet Specialists love to work in teams,relate with colleagues and act together to enhance the wellbeing of pets and their Pet Parents while respecting the communities and regions in which we operate.