Our stores

With a widespread presence throughout Italy, at Arcaplanet we aim to be a point of reference for those looking for quality, innovation and well-being for their pets. The high standard of our customer service, supported by our Pet Specialists’ passion for animals and for their work, enables Pet Parents to receive dedicated advice, because we believe that every relationship with our beloved pets is unique.

We recently launched a new store concept centred around the customer, designed to provide an even more engaging shopping experience through intuitive navigation of our products and services, as well as the discovery of new products and increasingly detailed information. The store journey is organised into different worlds: dogs, cats and small animals. This approach gives space to the specific characteristics and needs of each species: each category has dedicated displays and product guides, helping customers make more informed choices.

Our attention to the social and environmental impact of our activities has led us to design solutions aimed at improving the environmental efficiency of our stores and enhancing the well-being of the people and animals who use our spaces.

In particular, all new furniture materials, flooring, paints, as well as trolleys and communication materials, have been selected based on their environmental characteristics and, where applicable, certifications confirming their reduced environmental impact. Our lighting and air-conditioning systems are designed for lower energy consumption, while remote monitoring and control systems have been implemented to maximise operational efficiency. Finally, our cleaning and waste collection services and the consumable materials we use have all been reviewed to reduce the impact of our activities. We are applying this new concept to all new store openings and refurbishments and, over time, aim to extend it across our entire store network.