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At Arcaplanet, pet care is omnichannel. Thanks to the consolidation of the online presence and the launch of the new app, the relationship with customers and animals starts from the consolidated sales network and increasingly embraces the online, creating an ever more unique and personalised shopping experience.

Mobile native and developed in Italy, the new app aims to become the inseparable partner of those who adopt pets: the key not only for online shopping, but above all for accessing all the company’s stores and services.

With the Arcaplanet app, the digitalisation of Arcacard is fully accomplished. The shopping experience becomes even more unique, personalised and simplified, thanks to the possibility of storing a whole series of information on one’s Pet and receiving specific advice.

With the new app, you will have access to your Arcacard points balance at any time, and can manage all your reserved coupons easily and at once. Re-ordering your favourite products will also be very easy, thanks to the up-to-date history and the possibility of scheduling with just one click the receipt of packages at home in a simple, regular and carefree way.

At the end of 2023, we launched the new Arcaplanet omnichannel app. It is functional, fast and user-friendly, and available free of charge for both Android and iOS.

Mobile native and developed in Italy, the new app aims to become the inseparable partner of those who adopt pets: the key not only for online shopping, but above all for accessing all the company’s stores and services.

With the Arcaplanet app, the digitalisation of Arcacard is fully accomplished. You will have access at all times to your points balance, status evolution and the updated Arcacard regulations.

The shopping experience becomes even more unique, personalised and simplified, also thanks to the possibility of storing all the features of one’s Pet and thus receiving specific offers and recommendations.

You can also save money on your shopping by easily and quickly using your coupons both in-store and online. You can find them directly in the Arcacard wallet in the app.

Even reordering your favourite products will be easy, thanks to the constantly updated in-store and online shopping history. You can decide to collect your shopping in no time at all from your favourite shop or have it delivered directly to your home. Need to make a return? Don’t worry, in the app you can also find the history of your shop purchases and online orders.

But not only products: with the app, Arcaplanet services will also always be just a click away! Thanks to the store locator, in fact, you will be able to search for the nearest pet store and immediately access the reservation of your desired service.

Download it now! You can find it here for Android and here for IOS.

In addition to this, there is the well-established Arcaplanet e-commerce experience, the brand’s official webshop, which brings with it all the advantages and conveniences typical of online shopping even when it comes to products for our beloved pets.

What’s new in the Arcaplanet’s app

Since the second quarter of 2024, a pilot of the rapid collection service for online orders has been active in around 30 stores. We are talking about Pick in Store, which allows delivery to the customer starting 2 hours after completing the order.

Furthermore, at the end of May, in order to improve the usability of the services, the app will also allow you to book Pet washes and consultations with Pet Specialist Trainers.

Our website

Virtus®
At the roots of the healthiest and most natural nutrition for your pet lie plenty of protein, the appropriate amount of fat and few carbohydrates. Virtus® is a range specially designed to meet the true nutritional needs of dogs and cats. The products, dry, wet and snacks, contain up to 80% carefully selected ingredients of animal origin (high quality animal protein source is always the first ingredient) and a balanced intake of cereals to optimally meet the nutritional needs of dogs and cats.
Link: https://www.virtuspet.it/

Hi
Hi is a line designed to best meet the nutritional needs of dogs and cats. Hi supports your pet through all stages of life with a wide assortment of dry, wet and snack foods.
Link: https://www.hipetcare.it/

CREA
CREA is the new Nutritional System designed for your dog: prepare customised recipes to gratify your dog every day. A new line and exclusive Arcaplanet brand dedicated to dogs, CREA is based on the combination of 5 nutritional phases, corresponding to 5 types of product. Protein, fibre and carbohydrates, oils and fats, vitamins and minerals, and special requirements. Each ‘phase’ – coinciding, precisely, with a different type of ingredient – provides a different nutrient, making up the dog’s complete and balanced meal.
Link: https://www.crea.pet/

In The Nature
The In The Nature® pet food product line stems from the concept of nutrition based on simple but beneficial ingredients found in nature. The highly balanced formulas combine ingredients of natural origin, such as superfoods, seeds, fruits and vegetables, selected for their many nutritional properties. The choice of less aggressive processing makes In The Nature® foods nutritionally balanced, healthy and tasty.

Link: https://www.inthenature.it/

Veterinary clinics

In 2023, Arcaplanet expanded the range of its services by offering the unique opportunity to receive health care for their four-legged friends, reinforcing its commitment to improving the relationship between People, Animals and the Environment around them.

For these reasons, the desire to constantly support Pet-parents in the care of their four-legged friends was translated concretely into the acquisition in October 2023 of three veterinary clinics: two with the Happy Friends sign (in Curno and Verano Brianza) and one MyPetClinic (in the heart of Milan), all offering a complete range of veterinary services, including first aid, daily hospitalisation, diagnosis, surgery and therapy, equipped with state-of-the-art equipment, with highly qualified veterinary teams available 24 hours a day.