Key Roles

We offer people opportunities for growth, professional development and career progression in the communities where they live, thanks to our widespread local presence. We are looking for ambitious, curious people who, like us, love animals and are willing to invest in their talent to pursue excellence in service levels, meet the constantly evolving needs of Pet Parents and access management career paths.

Our Pet stores are the beating heart of the company: store managers and sales assistants work every day with passion and professionalism to offer a unique shopping experience. Across our more than 610 stores, we employ:

• Sales Assistant: focused on customer assistance and store procedures.
• Pet Specialist: focused on listening to customers and providing service, building relationships based on professional expertise and sharing their knowledge with colleagues.
• Store Manager: responsible for store management, colleague development and achieving store objectives.
• Team Leader: supporting stores across Italy by training teams and helping them develop their potential.
• Area Manager: responsible for managing several stores and developing team skills, with a focus on customer centricity and achieving objectives.
• Regional Manager: responsible for coordinating Area Managers and developing the sales network from both a training and operational perspective, contributing to business decisions to ensure efficiency and innovation in products and services.

Discover opportunities at Headquarters

Our headquarter is where strategy development and innovation paths come together in close collaboration with our sales network, with the aim of enhancing the well-being of Pets, People and Planet and our customers’ satisfaction. We are looking for bright, dynamic, creative and committed individuals. Every day, together, we explore and innovate the future of pet care. Our teams include:

• Commercial: responsible for developing our product and service offering, including logistics processes, promotions and visual merchandising, while contributing to the growth of our brand.
• IT: supporting stores through technological devices and applications to provide customers with the best possible digital and physical shopping experience.
• Finance: responsible for administrative activities, financial reporting and forecasting.
• Customer: focused on further personalising the customer shopping experience, strengthening the concept of animal well-being and communicating the brand across social and media platforms.
• E-commerce/Omnichannel: focused on ensuring a complete digital customer journey, improving platform performance and strengthening customers’ relationship with our website.
• Real Estate: responsible for developing our store network and identifying the best locations.
• HR: focused on recruiting new talent and supporting the development and well-being of our teams.

Our young and dynamic headquarter is located on the Eastern Ligurian Riviera. It is modern and features numerous open spaces designed to encourage collaboration and reverse mentoring. The facility is equipped with latest-generation systems powered by renewable energy, helping to reduce energy consumption and environmental impact. More than 200 professionals work at the headquarters, bringing their skills and expertise every day to support the sales network and continuously improve our services.

Our people are at the heart of our success: we have created a working environment where every employee is involved at every level, recognising and rewarding work and results while encouraging ambition and personal aspirations. We support all colleagues in shaping their professional careers through dedicated and personalised development paths.

The company’s registered office is in Milan, where several professional functions work in close connection with the Ligurian headquarters.